Frequently Asked Questions
If you have booked via a 3rd party please refer to the original confirmation from that party for your cancellation and deposit terms. If you have booked directly with Dream Espana UK the following terms apply:
A deposit of 25% of the total accommodation cost is payable when booking. This is non–refundable in the event of any cancellation notification. We reserve the right to re-let the accommodation if the 25% deposit is not paid within 3 days of booking.
The balance becomes due 8 weeks before departure, and we reserve the right to re-let the accommodation if this condition is not met. For those Clients who book within eight weeks of their departure date, full payment is required at the time of booking.
A security / damages deposit of €250 is required. The card you use to pay for your accommodation will be pre-authorised to cover any breakages or damage up to €250. The card details are held securely by the PCI compliant payment processor. At no point are your card details held by, or visible to, Dream Espana.
Property owners are not worried about the odd smashed glass or broken cup. However they do ask that any breakages or damage should be reported to Dream Espana at the time they occur. This allows us time to fix or replace the item in time for the next guests arrival.
In the event of a more serious damage it is reasonable to expect a charge to your security deposit to allow for repair or replacement. If a serious damage or breakage is recorded after your departure you will be notified and your credit card charged up to €250 (euros).
If you have to cancel your holiday please send written confirmation from the lead member of the party to firstname.lastname@example.org.
Depending when you cancel you may be entitled to a partial refund of the accommodation cost, although the 25% deposit and other agent charges are non-refundable. Please refer to the terms and conditions for full details of the cancellation terms.
No, all our properties are flexible in terms of arrival and departure dates.
Unfortunately none of the properties we currently offer accept pets.
No smoking is permitted inside any of our rental properties.
Yes, bed linen and towels are provided. Each guest is provided with one bath towel and one hand towel. Beach towels are not provided but can be hired from us.
All the properties we offer are self-catering which means that you will need to bring or purchase your own provisions. Most of our property owners will leave a few items to get you started including water, milk and toilet roll.
No, not unless it specifies so in the property description. However we can hire travel cots and highchairs for you and have them delivered to the property in time for your arrival.
We will be in touch 10 days before your arrival date to confirm the arrangements for your arrival.
Spanish law requires us to submit the passport or ID card information of all holiday makers over 14 to the local authorities.
Yes we can arrange a taxi or minibus transfer to and from your rental property. Please email us on email@example.com to book a transfer.
Check in is from 3pm on the day of your arrival and check out is by 10am on the day of your departure. Subject to other bookings it may be possible to arrange early check in or late check out. Please email us to check.
There is no need to clean the property fully on your departure but we do ask you to remove all personal items, empty all bins, empty dishwasher, wash up and put away all kitchen equipment and wipe work surfaces.
Dream Espana has an office in Nerja. The normal office hours are Monday – Friday 10.00 to 14.00. Outside of office hours we also have a 24 hour emergency contact number.